Shipping and dispatch

Australia-wide, tracked, with a fixed cutoff so you know when your order leaves.

How an order moves

1. You place the order and pick PayID or bank transfer. The confirmation page, the email and your invoice show the payment details, the exact amount and your order reference.
2. You transfer the amount and put the reference in the payment description. Then tap "I've paid" on the confirmation page so we know to look for it. PayID usually lands within minutes; a bank transfer to a new payee can take one business day.
3. We match the transfer to your reference and email you that the order is confirmed. Transfers usually land within minutes; some banks take a few hours.
4. Orders confirmed before 2 pm Melbourne time on a business day are dispatched that day. Orders confirmed after 2 pm, or on a weekend or public holiday, go out the next business day.
5. You get an email with your Australia Post tracking number as soon as the parcel is lodged.
6. Australia Post delivers to your address. Follow the parcel at auspost.com.au/track.

Where we ship

Australian addresses only, every state and territory. PO boxes and parcel lockers are fine with Australia Post. We do not ship internationally.

What arrives

Plain outer packaging with nothing on the outside that says what is inside. Sealed, labelled vials packed for air transit. Lyophilised (freeze-dried) vials do not need cold shipping; the material is stable at room temperature in transit. Refrigerate on arrival for storage.

Every batch we have an independent lab result for is listed on the lab results page. Each certificate names its batch and lab.

If tracking stalls

Damaged or incorrect items

Check the parcel when it arrives. If anything is damaged or not what you ordered, message us within 48 hours with photos and your order reference. We will replace the item or refund it. Once an order has been dispatched there are no returns or refunds for change of mind. The full policy is in the terms.

Changing an order

Before dispatch, message us with your order reference and we will fix the address or the items. After dispatch the parcel is with Australia Post and changes are not possible.

Questions

The FAQ covers payment, testing and research-only status. Anything else, message us on Telegram.

Disclaimer

All products are sold strictly for research purposes only. Not for human consumption. Not approved by the TGA.